Last updated: 31 August 2026
Where we ship from
Orders are dispatched from China.
We ship worldwide. Our products are manufactured and dispatched from China — your parcel goes direct from our production partner rather than through a local warehouse, which keeps our prices where they are and means delivery takes longer than a domestic order. The estimates below reflect that.
Processing time
Orders are processed within 1–3 business days, Monday to Friday, excluding public holidays.
You'll receive a confirmation email when you order, and a second email with tracking when the parcel leaves.
Delivery estimates
Destination Estimated delivery after dispatch
United Kingdom & Ireland 10–18 business days
United States & Canada 10–20 business days
Australia & New Zealand 8–18 business days
Rest of world 12–25 business days
These are estimates provided by our carriers, not guarantees. Customs inspections, weather and peak periods can add time.
Shipping costs
Shipping is calculated at checkout based on your destination. Orders over $50 AUD ship free, worldwide.
Taxes and duties
Prices are shown in Australian dollars (AUD) unless your local currency is displayed at checkout.
For international orders, import duties, taxes and customs fees may be charged by the destination country. These are not included in our prices and are the customer's responsibility. Refusing to pay them may mean the parcel is returned or destroyed; in that case we can only refund the value of the goods, not the shipping.
Tracking
Every order ships with tracking. If your tracking hasn't updated for 10 days, email shop.slumber.studio@gmail.com and we'll open an enquiry with the carrier.
Delayed or lost parcels
If a parcel hasn't arrived 15 business days after the end of the estimated window, contact us. We'll investigate with the carrier and, if the parcel is confirmed lost, send a replacement or refund you in full.
Incorrect addresses
Please check your address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll re-send it once you cover the return and re-delivery postage. If you spot a mistake before dispatch, email us straight away and we'll fix it.
Contact
AIT BRAHAM, trading as Slumber Studio · shop.slumber.studio@gmail.com · 16 Melrose Street, Cremorne VIC 3121, Australia
